General terms and conditions

Valid from: 21 September 2026

These terms apply to purchases in the online shop Numismatik Fleischmann - Numis gold&Silver. By placing an order you confirm that you have read and accept these terms. You can save or print them at any time. This is a translation; if there is any difference between the language versions, the Slovenian version prevails, without prejudice to the rights consumers have under mandatory law.

1. Seller

• SPLETNA PRODAJA IN DRUGE STORITVE, BERNARDA FLEISCHMANN S.P.
• Address: Kokolajnščak 31, 9244 Sv. Jurij ob Ščavnici, Slovenia
• Tax number: 76734960 (not registered for VAT)
• Registration number: 9900179000
• E-mail: fleischmanncoins@gmail.com

You can also reach us through the contact form.

2. Who these terms apply to

We sell to consumers and to businesses, in Slovenia, in EU countries and to the rest of the world.

A consumer is a natural person buying for purposes outside their trade, business or profession. Consumers have all rights under the Slovenian Consumer Protection Act (ZVPot-1). Nothing in these terms limits those rights.

A business is a buyer purchasing for their business (a company, sole trader, coin dealer, etc.). Special rules for businesses are stated explicitly in the relevant sections.

3. Goods, descriptions and authenticity

We sell collectible (numismatic) coins and banknotes. Most items are unique; only one piece is available. They are used goods - collectibles that have been in circulation or owned by other collectors.

• Photos are actual photos of the item you are buying, not stock images.
• Grading follows international standards. Where an item is certified by a grading service (NGC, PCGS, PMG or others), the grade of that service shown on the holder applies.
• Signs of wear, toning and other features visible in the photos or stated in the description and grade are part of the described condition and are not a defect.

We sell only genuine coins and banknotes.

Time limit for complaints. We deal with all complaints about the quality, authenticity or condition of an item if you notify us within 6 months of purchase. After that time we do not accept complaints for any reason. For consumers, this does not limit the statutory liability for conformity of goods in section 10, which cannot be limited by contract.

4. Prices

Prices are in euros and are final. We are not registered for VAT, so no VAT is charged (Article 94(1) of the Slovenian VAT Act, ZDDV-1).

Postage is not included in the item price. You see the postage in the cart and at checkout before you confirm the order.

For deliveries outside the European Union, the destination country may charge customs duties, import taxes or clearance fees. These are paid by the buyer and are not included in our prices.

5. Ordering and conclusion of the contract

You can order as a registered customer or as a guest, without registering.

1. Add items to the cart.
2. At checkout, enter your delivery and billing details, choose shipping and payment, and optionally add a comment (for example, a request for insured shipping).
3. Before placing the order you see a summary with the price, postage and total. You can correct any input errors until you click the order button.
4. By clicking the order button you send us a binding order with an obligation to pay.

Displaying items in the shop is an invitation to make an offer. Your order is an offer to conclude a contract. The contract is concluded when you receive our order confirmation by e-mail. The confirmation contains the order details, price and postage and the payment details. Together with the confirmation we also send you these terms with the information on the right of withdrawal, so that you can save them (Article 132(6) ZVPot-1).

Availability. We keep the stock in the shop up to date, but it can still happen that an item shown as in stock is no longer available (for example because it has meanwhile been sold elsewhere). In that case we inform you straight away, cancel the order for that item and refund any amount already paid within 8 days at the latest. Unavailability of an item is not grounds for a complaint, and we do not accept any other claims on this basis (for example for damages), unless we caused the damage intentionally or through gross negligence.

The contract is concluded in Slovenian, or in English in the English version of the shop. We store orders electronically. Registered customers can see them in their account, and every customer receives an order summary by e-mail.

6. Payment

Payment is possible only by bank transfer in advance. After placing the order you receive an e-mail with payment details, a QR code and a payment slip (UPN) as a PDF. Please pay within 3 working days.

7. Reservation and cancellation of unpaid orders

As most items are unique, the item is reserved for you when you place the order and is no longer available to other buyers.

If payment does not arrive within 4 working days of placing the order, we may cancel the order and offer the item for sale again. We inform you of the cancellation by e-mail.

8. Delivery

We dispatch the order without undue delay after receiving payment. Delivery takes place no later than 30 days from the conclusion of the contract, unless we agree otherwise. If we cannot fulfil the order within that time, we will inform you and refund any amount already paid.

We ship by registered mail with tracking (Pošta Slovenije), by express mail or with another delivery service. When the parcel is dispatched you receive an e-mail with the tracking number. Details are on the Shipping page.

Postage is charged once per order, based on the destination zone (Slovenia, EU countries, rest of the world) and the order value (up to EUR 2,000, EUR 2,000 to 5,000, over EUR 5,000). The amounts are on the Shipping page.

Shipping insurance is included in the postage for orders of EUR 2,000 or more. For lower amounts it is available on request: write your request in the order comment at checkout or send us an e-mail. The cost depends on the value of the shipment; we let you know before you pay.

Risk of loss or damage in transit:

• For consumers, the risk of loss or damage passes to you only when you, or a person you designate, physically receive the parcel (Article 68 ZVPot-1). This applies whether or not you chose insurance. If a parcel is lost or damaged in transit, please let us know as soon as possible.
• For businesses, the risk passes to the buyer when we hand the parcel over to the carrier. A business buyer that does not choose insured shipping bears the risk of loss, theft or damage in transit.

9. Right of withdrawal (for consumers)

As a consumer you may withdraw from the contract within 14 days without giving any reason (Article 134 ZVPot-1). This does not apply to coins marked as investment gold (see below). The period starts on the day you, or a third party other than the carrier designated by you, take physical possession of the goods. If several items ordered together arrive separately, the period starts when you receive the last item (Article 136 ZVPot-1).

How to withdraw

Inform us of your decision by an unambiguous statement, in one of these ways (Article 138 ZVPot-1):

• with the online withdrawal form: registered customers in their account, next to the order; guests on the Withdrawal from contract page with the order number and e-mail address. The "Withdrawal from contract" link is also in the footer of every page;
• by e-mail to fleischmanncoins@gmail.com;
• by post to Kokolajnščak 31, 9244 Sv. Jurij ob Ščavnici, Slovenia.

You may use the model form at the end of these terms, but it is not obligatory. The deadline is met if you send your statement before the 14 days have expired. We will confirm receipt of your withdrawal by e-mail without delay.

Returning the goods

Send the goods back without undue delay and no later than 14 days from the day you informed us of your withdrawal (Article 140 ZVPot-1). The deadline is met if you send the goods before the 14 days have expired. Send them to the seller's address together with the order details.

You bear the direct cost of returning the goods (Article 141 ZVPot-1). As these are valuable items, we recommend returning them by registered and insured mail and keeping the proof of posting.

Handling the goods and certified coins

You may inspect the goods as you would in a shop. You are liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods (Article 142 ZVPot-1).

For certified coins and banknotes (NGC, PCGS, PMG and others), a sealed, undamaged holder is part of the item's value. There is no need to open the holder to inspect the item. If the holder is opened or damaged, or if the item is otherwise damaged, cleaned or altered, its value is reduced. In that case we refund the price less the amount of the diminished value, or claim that amount from you. We will inform you of the amount in writing, with reasons.

Refund

We refund all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days from receiving your withdrawal (Article 143 ZVPot-1). If you chose a more expensive delivery method than the cheapest standard delivery, we do not refund the difference. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier.

We refund using the same payment method you used: card payments to the card, bank transfers to your bank account (for this we need your IBAN). You will not be charged any fees for the refund.

When there is no right of withdrawal

• Business buyers (including coin dealers) have no statutory right of withdrawal, as it applies to consumers only.
• Investment gold. There is no right of withdrawal for coins marked as investment gold in our shop. Their price depends on the market price of gold, which we cannot control and which may change within the withdrawal period (Article 135(1), point 1, ZVPot-1). The marking is shown on the coin page before you buy. The right of withdrawal applies to every other item in our shop.

10. Liability for conformity of goods (defects)

We are liable for the goods being in conformity with the contract, meaning they match the description, the photos and the stated grade.

Liability period. As all items are used goods, we agree with consumers on a liability period of one year from delivery (Article 78(5) ZVPot-1). By placing an order you agree to this shorter period.

Notice of non-conformity. Inform us of a lack of conformity within two months of discovering it. Describe the problem precisely and allow us to inspect the goods (Article 84 ZVPot-1). You can notify us by e-mail, by post or through the contact form.

Your remedies. A consumer may first request that the goods be brought into conformity free of charge (repair or replacement), and then a proportionate price reduction or termination of the contract with a refund, under the conditions and in the order set out in Articles 81 to 83 ZVPot-1. If the lack of conformity appears within 30 days of delivery, you may terminate the contract immediately and request a refund (Article 83(2) ZVPot-1). As most items are unique, replacement with an identical item is usually not possible, so in that case we offer a price reduction or a full refund. We bear the costs of enforcing conformity, including the postage for returning the goods. A lack of conformity that appears within one year of delivery is presumed to have existed at the time of delivery, unless we prove otherwise (Article 80 ZVPot-1).

Deadlines. If the existence of a lack of conformity is disputed, we inform you of this in writing within 8 days of receiving your claim (Article 85 ZVPot-1). If you terminate the contract, we refund the amount paid no later than 8 days after receiving the goods or proof that you have sent them back; for a price reduction, we refund the relevant part of the price within 8 days of receiving your request (Article 86 ZVPot-1).

This liability cannot be limited or excluded by contract (Article 79 ZVPot-1).

Guarantee. We do not provide a separate commercial guarantee. This does not affect your rights regarding conformity.

Business buyers must notify us of obvious defects without delay after receipt and of hidden defects without delay after discovering them. For businesses, the rules of the Slovenian Obligations Code (OZ) on liability for material defects apply.

11. Complaints and dispute resolution

Send complaints by e-mail to fleischmanncoins@gmail.com or through the contact form. We confirm receipt, tell you within 8 days how we will handle it and keep you informed. We always try to resolve disputes amicably first.

Out-of-court resolution of consumer disputes (ADR). [The seller does not recognise any out-of-court consumer dispute resolution provider as competent to resolve consumer disputes.] (Article 32 of the Slovenian ADR Act, ZIsRPS)

If a dispute cannot be resolved amicably, the competent court in the Republic of Slovenia has jurisdiction. A consumer may also bring proceedings before the courts provided for by the law of the country where they live, where that law grants them this right.

12. Buying coins from you

We also buy coins and banknotes. Send us your offer through the contact form. These terms do not apply to purchases from you; terms are agreed separately for each case.

13. Personal data

How we process your personal data and which cookies we use is described in the Privacy and cookie policy.

14. Final provisions

Contracts are governed by the law of the Republic of Slovenia. For consumers living in another country, this does not deprive them of the protection granted by the mandatory rules of their country.

We may change these terms. Each order is governed by the terms published at the time the order is placed.

If any provision proves invalid, this does not affect the validity of the other provisions.

15. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. Instead, you can use the online withdrawal form or inform us with your own statement.

To: SPLETNA PRODAJA IN DRUGE STORITVE, BERNARDA FLEISCHMANN S.P., Kokolajnščak 31, 9244 Sv. Jurij ob Ščavnici, Slovenia, e-mail: fleischmanncoins@gmail.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Goods (item name): ______________________
• Order number (optional): ______________________
• Ordered on: ______________ / received on: ______________
• Name of consumer(s): ______________________
• Address of consumer(s): ______________________
• IBAN for the refund (optional, if you paid by bank transfer): ______________________
• Signature of consumer(s) (only if this form is notified on paper): ______________________
• Date: ______________

This model corresponds to the form prescribed by the Slovenian Rules on forms relating to the right of withdrawal from distance and off-premises contracts (Official Gazette RS No. 139/22) and to Annex I(B) of Directive 2011/83/EU.